Unscheduled events

[the buzzz]

Hi everyone. We are having major issues with scheduling. Effectively, we have an ad block scheduled to drop every 30 minutes, top and bottom of hour. Randomly, the system is dropping an unscheduled ad block not at those times, and after it plays through, it remains in the playlist. So, for example, this morning, at 6:55am, an ad block dropped into the playlist, even though it wasn't scheduled until 7am. After it played through, it remained, and the next song started. Then at 7am, the scheduled ad block dropped in, which meant the playlist had 2 x ad blocks listed, and only the scheduled one deleted after playing. I have had numerous chats with "support", however feel we are getting nowhere as no solution has been identified. Anyone else experiencing this?

 

[djsoft]

Please check the Logs section to see what happened around the time the "unscheduled" event started playing/was inserted. We have seen couple of support tickets about that, but the problem was not confirmed and the cause was a misconfiguration.